Gambling is meant to be entertaining. rbaazi provides every player in Bangladesh with the tools, information, and direct support needed to keep gaming fun, affordable, and firmly within their personal control. Your wellbeing always comes first.
rbaazi believes responsible gaming is not a checkbox — it is a fundamental part of how we operate. We invest in tools, training, and processes that put player wellbeing at the centre of every decision we make as a platform.
At rbaazi, we understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, and across Bangladesh, betting on cricket, playing live casino games, or spinning slots is a form of entertainment — much like watching a BPL match or going to the cinema. It is enjoyable precisely because it is a leisure activity chosen freely.
However, we also recognise that gambling can become harmful for a small number of individuals if it stops being a pastime and starts being a coping mechanism or a perceived source of income. Problem gambling can affect finances, relationships, and mental health. rbaazi takes that risk seriously.
This page outlines every tool and resource we make available to help you stay in control. We encourage all players to read it, to set their own limits proactively, and to reach out to our support team immediately if they feel gambling is no longer enjoyable. Help is always available at rbaazi — at no cost, without judgment, and at any hour.
Remember: Gambling should never be used as a way to recover financial losses, relieve stress, or solve personal problems. Every bet placed on rbaazi should be funded only by money you can comfortably afford to lose.
These features are available to every registered player at no cost and can be activated instantly from your account settings or by contacting our 24/7 support team.
Every tool described on this page is available directly within your rbaazi account. Here is exactly how to use them.
Visit rbaazi.net and log in with your registered username and password. All responsible gaming settings are located inside your account dashboard under the "My Account" or "Player Settings" section.
Inside your account dashboard, locate the "Responsible Gaming" tab. This section displays your current active limits, your session history, and buttons to set new limits or request a time-out or self-exclusion.
Choose your deposit limit, loss limit, and session time limit. Enter your chosen values in BDT (৳) or minutes respectively. Confirm with your account password. Lower limits take effect immediately; higher limits have a mandatory 24-hour delay.
Select the time-out option and choose your preferred duration (24 hours, 48 hours, 1 week, 2 weeks, or 6 weeks). Your account will be locked immediately. You will receive a confirmation via email and WhatsApp. Time-outs cannot be cancelled once active.
For longer breaks, contact our 24/7 live chat or email [email protected] with the subject "Self-Exclusion Request". State your preferred exclusion period. Our team will process the exclusion within 24 hours and confirm via email. Permanent exclusions cannot be reversed.
If you are unsure about any responsible gaming feature, or if you want to discuss your account activity with a trained support agent, our team is available 24/7 via live chat, email, or WhatsApp at +880 1700-000000. No question is too small.
Problem gambling often develops gradually. Recognising the early warning signs — in yourself or someone close to you — is the first and most important step toward getting help. rbaazi encourages every player to check in with themselves regularly.
If any of these signs apply to you, we strongly encourage you to activate one of rbaazi's responsible gaming tools immediately, or contact our support team for a confidential conversation.
Honest self-reflection is one of the most effective ways to catch a developing gambling problem early. Answer these questions privately and honestly.
Have you ever gambled with money that was set aside for essential expenses — such as rent, food, bills, or school fees?
Have you ever increased your bets after losing in an attempt to win your money back in the same session?
Has anyone close to you — a family member, friend, or colleague — ever expressed concern about how much you gamble?
Have you ever felt that you needed to gamble with larger amounts of money to feel the same level of excitement as before?
Have you ever missed work, family events, or important responsibilities because you were gambling or recovering from a gambling session?
Do you feel anxious, depressed, or irritable when you are unable to gamble, or after a gambling session ends with losses?
If you answered yes to one or more of these questions, it may be time to take a break or speak to someone. rbaazi's responsible gaming tools and support team are here for exactly this purpose. You are not alone, and help is available right now.
Whether you need to activate a tool, talk to someone, or close your account, rbaazi's support team is ready to help — 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all public holidays.
The fastest way to reach a trained responsible gaming agent. Available 24/7 directly on the rbaazi Platform and mobile app. Response time is typically under two minutes.
For detailed enquiries, self-exclusion requests, or account closure requests, email us at with the subject line "Responsible Gaming". We respond within 24 hours.
Send a WhatsApp message to our support team for urgent account-related concerns, including immediate time-out or self-exclusion requests. Our agents respond around the clock.
rbaazi is strictly for players aged 18 and above. Gambling involves financial risk and is not a reliable source of income. Never bet more than you can afford to lose. If gambling is affecting your daily life, the tools and support described on this page are available to you at any time — free of charge and without judgment.
Set your limits, stay in control, and enjoy everything rbaazi has to offer — from live cricket betting during the BPL season to hundreds of slots and live casino tables. Entertainment is the goal; responsible gaming is the foundation.